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Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to Managing Additional Settings.

Warning while Performing Provisioning Operations

Record 1:warning:The Display Name specified is already in use by another person in your company. Please specify a different value.

Resolution: Ensure the user's Display Name is unique. If it isn't unique you must update it from the Fieldglass managed system.

Error - Text 'Date' could not be parsed: Invalid value for MonthOfYear (valid values 1 - 12): 13s

This error typically occurs when the date format is incorrect.

Resolution: Ensure that the User Preferences date format is set to MM/DD/YYYY. To update the date format, follow these steps:

  1. Log in to the Fieldglass system using Configuration Manager credentials.
  2. Click on the User icon, then select My Preferences.
  3. Click Edit, and update the Date Format to MM/DD/YYYY.
  4. Save the changes.

Enable or Disable Account Fails with 404 Not Found

Issue: Enable or disable account fails with a 404 Not Found error when provisioning policies are active.

The connector sends a get account request that repeats the API version in the Host URL. For example, /api/v1/api/v1/Users/<id>.

Resolution: Set fixDuplicateApiVersionInHostUrl to true on the source. The default value is false.

To update the source:

  1. Send a PATCH request with the Update Source API for the source.

  2. Use the following request body:

    [
    {
        "op": "add",
        "path": "/connectorAttributes/fixDuplicateApiVersionInHostUrl",
        "value": true
    }
]

  3. Retry the enable or disable operation.

Documentation Feedback

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