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Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to Managing Additional Settings.

Test Connection / Account Aggregation Fails with an Error Message

Issue: The parameters for Failing Test Connection and Account Aggregation, including Page Size, Max Retry Count, and Retry Wait Time, support only integer values.

Resolution: Update the following attributes in the source and retry the use case.

[
    {
        "op": "add",
        "path": "/connectorAttributes/maxRetryCount",
        "value": 5
    },
    {
        "op": "add",
        "path": "/connectorAttributes/retryWaitTime",
        "value": 60000
    },
    {
        "op": "add",
        "path": "/connectorAttributes/retryableErrors",
        "value": [
            "Service Unavailable",
            "ConnectorError",
            "RuntimeException"
        ]
    }
]

Aggregation Failure

Issue: Aggregation processes fail with the following error:

org.apache.http.NoHttpResponseException: vu59535.west-us-2.privatelink.snowflakecomputing.com:443 failed to respond OR connector.sdk.webservices.exception.WebServicesSdkException: java.net.SocketException: Socket closed

Resolution: Add the following attributes using the SailPoint REST API, then retry the aggregation process.

Note

For more information on SailPoint's REST APIs, refer to Best Practices: REST API Authentication and REST API - Update Source (Partial) in the SailPoint Developer Community.

[
    {
        "op": "add",
        "path": "/connectorAttributes/conSnowflakeApiRetrySleepTimeSeconds",
        "value": 60000
    },
    {
        "op": "add",
        "path": "/connectorAttributes/conSnowflakeApiRetryMaxAttempts",
        "value": 3
    },
    {
        "op": "add",
        "path": "/connectorAttributes/retryableErrors",
        "value": [error_messages]
    }
]

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