Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

Aggregation Errors

Retryable exception has occurred. Retry after 10000 MS

Warning message observed while performing account aggregation:

Resolution: A retryable exception was received from MEDITECH. You can ignore this warning message and aggregation will be successful in this case.

Web Services Failed to Execute - connector.sdk.webservices.exception.WebServicesSdkException: {"resource":"v1/resource/error/_version/1/","detail":"resource not found"}

Occurs in the account aggregation:

Resolution: Whenever there are UNV records without MIS person record present in the MEDITECH system, no records are fetched from MEDITECH and this error message is populated in the logs. You can ignore this warning message.

Operations Errors

[ ConnectorException ] [ Error details ] Request execution failed. {"resource":"v1/resource/error/_version/1/","detail":"Internal Server Error"}. Status: 500

Operation fails

Resolution: Verify the MEDITECH system is up and running. There must be a smooth connection to MEDITECH system.

Create Account Errors

[ ConnectorException ] [ Error details ] Request execution failed. {"resource":"v1/resource/error/_version/1/","detail":"Conflict"}. Status: 409]

Fails while creating account in MEDITECH

Resolution: Verify the mnemonic value is unique and account does not exist in the MEDITECH system.

Cannot assign multiple roles. Ensure that only one role is selected.

Resolution: MEDITECH accounts can not be created with multiple roles. Make sure that only one role is provided while creating the account.

sailpoint.connector.InvalidRequestException: [ InvalidRequestException ] [ Error details ] Invalid request received to MEDITECH System. Status: 400, Output {"resource":"v1/resource/error/_version/1/","detail":"invalid mnemonic value"}

Create account fails in MEDITECH.

Resolution: Verify the mnemonic value is provided with upper case letter and with a maximum of 10 characters.

Note

If mnemonic value is not provided, the default value would be the first character of firstName, seven characters of lastName, and a two digit random value of the user. For example, for firstName=Alfa, lastName=Bravo, then the mnemonic would be ABRAVO1E.

sailpoint.connector.InvalidRequestException: [ InvalidRequestException ] [ Error details ] Invalid request received to MEDITECH System. Status: 400, Output: {"detail":"Request Validation Failed"}

Create account fails in MEDITECH.

Resolution: Verify the required mandatory parameters are provided while creating the account.

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