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Integrating SailPoint with Guidewire ClaimCenter SaaS

Integration

This is an integration and requires additional licensing or subscriptions to utilize it. For more information, contact your customer success manager.

This guide is designed to give specific information about the requirements and field definitions needed to get a working instance of a Guidewire ClaimCenter SaaS connector in SailPoint.

Guidewire ClaimCenter is a claims management system for insurance companies. It provides a comprehensive platform for managing the claim lifecycle, from first notice of loss through investigation and evaluation to settlement and payment. You can manage users, groups, and roles.

Note

To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Supported Features

The Guidewire ClaimCenter SaaS connector supports the following features:

Account Management

  • Manage Users as Accounts
  • Aggregate Users
  • Read, Create, Update, and Delete
  • Enable/Disable User

Group Management

  • Read Entitlements (Group and Role)
  • Add/Remove Entitlements (Group and Role) from the User
  • Aggregate Entitlements (Group and Role)

Prerequisites

  • Guidewire ClaimCenter SaaS can only connect from a trusted IP address. Within Atlas, you must create a list of trusted IP addresses that can be used to connect to a source and access the data. For more information, refer to IP Address Allow List in the SailPoint Developer Community documentation.

  • Know the authentication option (OAuth 2.0 Authentication) to use for SailPoint to authenticate.

  • Configure SailPoint for provisioning.
  • Obtain OAuth credentials from Guidewire Cloud Support team.

Important

You must obtain OAuth credentials from the Guidewire Cloud Support team. After you receive the OAuth credentials, ensure that a role.yaml file is present in the Guidewire ClaimCenter SaaS environment, and then add the required endpoints mentioned in Required Permissions.

Required Permissions

  • A user with access to the following operations is required:

    • GET: /users
    • POST: /users
    • PATCH: /users/{userId}
    • DELETE: /users/{userId}
    • GET: /groups
    • GET: /groups/{groupId}
    • GET: /groups/{groupId}/users
    • POST: /groups/{groupId}/users
    • DELETE: /groups/{groupId}/users/{groupUserId}
    • GET: /groups/{groupId}/users/{groupUserId}
    • PATCH: /groups/{groupId}/users/{groupUserId}
    • GET: /roles
    • GET: /roles/{roleId}

  • A user with read-only access requires the following operations:

    • GET: /users
    • GET: /groups
    • GET: /groups/{groupId}
    • GET: /groups/{groupId}/users
    • GET: /groups/{groupId}/users/{groupUserId}
    • GET: /roles
    • GET: /roles/{roleId}

Supported Managed Systems

The SailPoint Guidewire ClaimCenter SaaS connector supports the following releases of the Guidewire ClaimCenter application:

  • The Olos release is identified by the 2025.11 release number, with application version 50.15.x.
  • The Niseko release is identified by the 2025.07 release number, with application version 50.14.x.
  • The Mammoth release is identified by the 2025.03 release number, with application version 50.13.x.

Note

For more information, refer to Guidewire Documentation.

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