Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

• SailPoint Identity Services Documentation
• SailPoint Support Knowledge Base
• SailPoint Developer Community

Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to Managing Additional Settings.

Aggregation Error

Aggregation fails for source if configured to Manage Duo Administrators with the following error message:

java.lang.RuntimeException - openconnector.ConnectorException: [ ConnectorException ] [ Error details ] api-67efa507.duosecurity.comnull: Name or service not known

Resolution: Ensure the adminUsersUri attribute is correctly configured. For more information, refer to Duo Admin User.

Documentation Feedback

Feedback is provided as an informational resource only and does not form part of SailPoint’s official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.