Skip to content

Discovering Applications with ServiceNow CMDB

The SailPoint ServiceNow CMDB Discovery connector fetches the details of applications configured in ServiceNow CMDB. It provides continuous application discovery, revealing inventory and ownership across the enterprise while prioritizing governance efforts on high-impact applications. This guide provides instructions to configure a discovery source. For more information, refer to Discovering Enterprise Applications - SailPoint Identity Services.

Supported Features

  • Test Connection
  • Discover Application

Required Permissions

  • itil - A general ITSM role that grants read access to various CMDB tables.
  • cmdb_read - A role that specifically allows read-only access to CMDB data.

To ensure the SailPoint ServiceNow CMDB connector functions correctly, verify that read access to the following tables has been provided via web services.

  • User [sys_user]

Complete the following to provide the application access:

  1. Select the Global scope in ServiceNow.
  2. Go to System Definition > Tables.
  3. Search for the table using the label or name.
  4. Select the table and scroll to Application Access.
  5. Select the Can read and Allow Access to this table via web services checkboxes.
  6. Select Update and save the table.

Documentation Feedback

Feedback is provided as an informational resource only and does not form part of SailPoint’s official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.