Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to Managing Additional Settings.

Disabled Browser Extension Discovery Category

Error: This connector requires Application Visibility. This feature may not be available with this tenant. Contact your Customer Success Manager.

Resolution - Ensure that Application Visibility is enabled on your tenant.

Applications Discovery Failure

Error: Unable to find applications. Ensure your Application Visibility tenant is configured correctly.

Resolution - Ensure that Application Visibility is enabled on your tenant. Contact SailPoint Support for further assistance.

Documentation Feedback

Feedback is provided as an informational resource only and does not form part of SailPoint’s official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.