Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to Managing Additional Settings.

Data discrepancy in Full and Single account aggregation

Issue: Some fields, such as workspace entitlements, may not be retrieved in single account aggregation but are retrieved in full aggregation.

Resolution: Verify that the service account has the required permissions for the workspace. The service account may lack the necessary permissions to access the workspace.

Connection fails when a vanity account URL is configured

Issue: The test connection or aggregation fails after you select Use Vanity Account URL.

Resolution: Verify that Vanity Account URL is an HTTPS URL with no path and no trailing slash. Because authentication uses the standard Databricks account host for the selected Cloud Type, verify that your network allows access to both the custom domain and that standard host.

Documentation Feedback

Feedback is provided as an informational resource only and does not form part of SailPoint’s official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.