Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

• SailPoint Identity Services Documentation
• SailPoint Support Knowledge Base
• SailPoint Developer Community

Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to Managing Additional Settings.

Any Attributes Added to "customUserObjectMapping" with a Value Containing the Keyword "amount" Are Not Provisioned Correctly

For example:

"requisition-approval-limit": {
"amount": 999999999,
"currency": {
"code": "USD"
}

Resolution: Add the attributes that contain the "amount" value to the attrsToExcludeCurrencyCode entry to skip them during provisioning. The following example shows the entry to skip the requisition-approval-limit and expense-approval-limit that contain values with the amount keyword (as shown in the first example).

Add the entry using the REST API:

POST https://{orgName}.api.identitynow.com/cc/api/source/update/{source ID}

In the body of the POST, use the form-data as follows:

• Key: attrsToExcludeCurrencyCode
• Value: requisition-approval-limit,expense-approval-limit

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