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Integrating SailPoint with BMC Remedy and BMC Helix

The SailPoint BMC Remedy source has been extended and tested to support the BMC Helix platform. The information contained in this guide can be used while working with either of these target systems.

SailPoint's BMC Remedy and BMC Helix sources offer a complete access management of accounts and groups contained in a BMC Remedy action request system.

Note

For support, SailPoint requires the organization to provide access to its BMC sandbox or development environment.

Note

To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Supported Features

Note

Before you can use any item marked with an asterisk (*), SailPoint must activate the feature for your site.

The BMC Remedy and BMC Helix source supports the following features:

  • Load and *provision BMC Remedy Accounts
  • Add/Remove Entitlements
  • *Password management
  • Delete Account

For more information on features, refer to Source Features.

Password Management

If Password Management is enabled for your organization, you can change the password for a user of the source. After enabling password management on the source, be aware of the following:

  • The password policy defined in SailPoint applies to accounts on this source.
  • If you change the password for an application connected to this source, the change will automatically be made to the source itself.

For more information on configuring password management, refer to Password Management Overview.

Supported Managed Systems

The BMC Remedy and BMC Helix connector supports the following managed systems.

  • BMC Helix IT Service Management Suite version 21.3
  • BMC Helix IT Service Management Suite version 22.1

Prerequisites

  • Configure at least one virtual appliance cluster and successfully test the connection. For more information, refer to the Virtual Appliance Reference Guide.
  • Set up the BMC Client Gateway (Kaazing) for integration with Helix Platform Applications. Contact BMC Support for further assistance on configuring this for your environment.
  • Upload the arapi<v>.jar file from the location where the server is installed to SailPoint. For example, you will upload the arapi<v>.jar file found in the installFolder\BMC_Software\ARSystem\midtier\WEB-INF\lib folder, and upload it during the Base Configuration process.

Required Permissions

  • The Application User must be a member of the Administrator group.

Documentation Feedback

Feedback is provided as an informational resource only and does not form part of SailPoint’s official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.