Best Practices

Before you start the configuration process, you should make decisions about the following components of this integration:

  • Atlassian Server Jira Service Management system details - Because you can create an integration for each Atlassian Server Jira Service Management system your company uses, if it meets the prerequisites, you need to identify the URL for each instance you want to integrate with. You will also need to identify the administrator details, and the applicable authentication requirements.

  • Sources - For each source you want to integrate with Atlassian Server Jira Service Management system, verify that it is configured for Provisioning. For more information, refer to Prerequisites.

    • Important
    Consider editing the Description field for these sources to indicate that they are used in the Atlassian Server Jira Service Desk Integration Module.

  • Atlassian Server Jira Service Desk Integration Module Statuses - Make a list of each possible status in Atlassian Server Jira Service Management system that you want to map to a status in Identity Security Cloud. This will help you track tickets as they're worked. Most importantly, this will be used by Identity Security Cloud to determine when a ticket is closed in Atlassian Server Jira Service Management system so that the related provisioning task is also treated as complete. For more information about mapping statuses, see the Status Mapping section.

  • Requests - Identify each type of provisioning action in Identity Security Cloud that you want to create a ticket for, in Atlassian Server Jira Service Management system, along with the information from those actions that should be included in the related Atlassian Server Jira Service Management system ticket. For more information, see the Ticket Creation section.