Prerequisites

Important
For Service Desk Integration Module to function properly, ensure that the feature flag GOV_DISABLE_PLAN_INITIALIZER is set to true on your Identity Security Cloud (ISC) org. For more information, reach out to Professional Services/Expert Services.

Configure at least one virtual appliance cluster and successfully test the connection. For instructions, refer to the Virtual Appliance Reference Guide.
Configure at least one source to generate manual tasks for Provisioning. For more information, refer to Configuring Source Account Provisioning.
Be familiar with Apache Velocity scripting. For more information, refer to Apache Velocity Engine - Getting Started.
Know the authentication option (Basic Authentication) to use for your system to authenticate into Atlassian Server Jira Service Management system.

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Prerequisites

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