Status Mapping
You can map the status of the service request to the corresponding status of activity on the Atlassian Server Jira system. Click Add Status to add another row for status mapping.
Screenshot
For Identity Security Cloud, the types of status are:
-
Committed
-
Queued
-
Failed
For the Atlassian Server Jira managed system, the types of status are dependent upon request type.
Status Mapping for Service Request
|
Entry Key on Atlassian Server Jira System |
Values on Identity Security Cloud |
|---|---|
| Canceled | Failed |
| Waiting for support | Queued |
| Waiting for customer | Queued |
| Escalated | Queued |
| In Progress | Queued |
| Pending | Queued |
| Closed | Committed |
| Resolved | Committed |
Status Mapping for Incident
| Entry Key on Atlassian Server Jira System | Values on Identity Security Cloud |
|---|---|
| Closed | Committed |
| Canceled | Failed |
| Work In Progress | Queued |
| Open | Queued |
| Pending | Queued |
| Completed | Committed |
Status Mapping for Change Request
| Entry Key on Atlassian Server Jira System | Values on Identity Security Cloud |
|---|---|
| Planning | Queued |
| Implementing | Queued |
| Canceled | Failed |
| Declined | Failed |
| Peer review/ change manager approval | Queued |
| Resolved | Committed |
| Closed | Committed |
| Pending | Queued |
| Awaiting CAB approval | Queued |
| Awaiting Implementation | Queued |
Check Status Interval
You can add new status or delete the existing ones to have the Status Mapping section as per your organizational needs. The Atlassian Server Jira Service Desk Integration Module checks the status on tickets at regular intervals. The status must have at least one committed value. For more information on status check configuration, see the SailPoint Developer Portal: