Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

• SailPoint Identity Services Documentation
• SailPoint Support Knowledge Base
• SailPoint Developer Community

Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to Managing Additional Settings.

Connection test fails

The connection test fails to authenticate to Wiz.

Resolution: Verify API URL and OAuth credentials on Connection Settings.

No users or entitlements are returned

Account or entitlement aggregation does not return the Wiz data you expect.

Resolution: Verify that the Wiz service account has the required read scopes. See Prerequisites.

Machine identity aggregation returns fewer results than expected

Service account or cloud resource aggregation returns fewer records than you expect in SailPoint.

Resolution: Check whether the Type, Cloud Platform, or Status filters on Machine Identity Governance Settings unintentionally exclude data. Verify that any Additional GraphQL Filter does not include attributes already managed by a dedicated filter. Such attributes are silently discarded.

Scheduled dataset changes are not reflected immediately

Cloud resource inventory or Wiz service account datasets are configured to run on a schedule, but recent Wiz-side changes do not appear in SailPoint right away.

Resolution: Allow time for the next scheduled aggregation to complete after a Wiz-side change before you expect it in SailPoint.

Documentation Feedback

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