Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to Managing Additional Settings.

Entitlement aggregation fails due to a timeout error after adding an additional attribute in the group schema

Resolution: Go to Aggregation Settings and increase the value in the Aggregation Timeout field. The default value is 180 seconds.

Aggregation is taking a long time to complete

Resolution: To improve the performance of the aggregation, the connector uses 4 threads in parallel out of the box. The value of the thread needs to be determined and can be changed as per the VA configuration.

POST https://{orgName}.api.identitynow.com/cc/api/source/update/{SuccessFactorsLMSSourceID}
Form-Data: key:connector_threadSize  value: <Number of aggregation Threads/>

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