Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to Managing Additional Settings.

Points to Consider During Provisioning

emails.work.primary attribute
- To provision the emails.work.primary attribute you must update the userName attribute. StrongDM managed systems do not support direct updates of the emails.work.primary attribute.
IdentityAliases attribute
- The data type for the IdentityAliases attribute is String type only. The supported use cases are "default,something" and
  
  ""default,something",""xgeneric,somethingelse""
- If the IdentityAliases attribute sync fails, ensure the attribute value is not ""default,something",""default,somethingelse"". This value is not supported as it will replace a later used value in the managed system. SailPoint provisions the exact value provided as input, ie; the below example attribute IdentityAliases will set the value as ["default,x511427"] in the managed system.
```
identityAliases = "default,something"
```

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