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Connecting SailPoint and Atlassian Data Center Jira Service Management

The Atlassian Data Center Jira Service Management Service Desk Integration Module helps to perform effective and efficient service management for SailPoint services offered to the organization in the Atlassian Data Center Jira Service Management system and enables customers to create and manage service requests, incidents, and change requests.

You can integrate a SailPoint source with an Atlassian Data Center Jira Service Management system for access request and monitor it.

To create an integration, on the Service Desk Integrations page:

  1. Go to Admin > Connections > Service Desk.
  2. Select Create.

Service desk integration process flow

General Settings

The following are the steps to set up an integration:

Screenshot

General Settings

Note

Ensure that the name and description of each connection are unique. Because you can configure multiple source types to use this connection, you should specify the sources in the description. The tickets for those sources will be processed on the managed system while the status of the tickets are synchronized in SailPoint.

  1. Enter a unique Name for the integration that you are setting up.
  2. Enter a unique Description for the integration. The description will help you identify the associated sources and tasks associated with an integration.
  3. Select Atlassian Data Center SDIM for the Integration Type.
  4. Select the Ticket Type.

  5. Select VA-Based for the Connection Type.

    Note

    Once you create an integration, you cannot edit the connection type.

  6. Select the Virtual Appliance Cluster to assign to the integration.

  7. Enter the name of the Integration Owner.

VA-Based Connection Type

The Atlassian Data Center Jira Service Management integration supports only the VA-based connection type.

Screenshot

VA-Based Connection Type

  1. Select VA-Based to use a Virtual Appliance Cluster.
  2. Select Save.

Sources

Screenshot

Sources

In the Sources dropdown list, select sources to configure from the available sources. For each source you want to integrate with the Atlassian Data Center Jira Service Management system, verify that it is configured for provisioning.

Tip

Edit the Description field for these sources to indicate they are used in the Atlassian Data Center Jira Service Management integration.

Connectivity and Authentication

Following are the steps to connect and authenticate your Atlassian Data Center Jira Service Management system with SailPoint:

  1. In the URL field, enter the URL of the Atlassian Data Center Jira Service Management system that you want to integrate with.

    Note

    If Jira is installed to run in a non-root context path (that is, it has a context path), the URL also must include this context path. For example, if Jira is running at http://www.foobar.com/Jira then the URL must be http://www.foobar.com/Jira.

  2. Choose the appropriate Authentication Type and provide the information required to connect and interact with the source.

Basic Authentication

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Basic Authentication

  1. Select the Basic as the authentication type.
  2. Enter the Username and Password to authenticate with the source.
  3. Select Save.

Personal Access Token Authentication

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Personal Access Token Authentication

  1. Select the Personal Access Token as the authentication type.
  2. Enter the created Personal Access Token to authenticate with the source.
  3. Select Save.

Note

For more information, refer to Generating a new Personal Access Token in Atlassian documentation.

Documentation Feedback

Feedback is provided as an informational resource only and does not form part of SailPoint’s official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.