Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to Managing Additional Settings.

422 error during test connection

The following error message appears during test connection:

[ ConnectorException ] [ Error details ] Error while performing operation : Test Connection Error code : 422 {"schemas":["urn:ietf:params:scim:api:messages:2.0:Error"],"detail":"No system found for id 532bf634-c86d-55-b0d9-4204f1273349c","status":422}}

Resolution: Ensure to enter the correct IBP Proxy system ID in the SAP IBP source.

500 error during test connection

The following error message appears during test connection:

[ ConnectorException ] [ Error details ] Error while performing operation : Test Connection Error code : 500 {"schemas":["urn:ietf:params:scim:api:messages:2.0:Error"],"detail":"org.apache.cxf.interceptor.Fault: Could not send Message.","status":500}}

Resolution: Ensure that the provided communication user, in the proxy system, is not locked or has a deactivated password on the IPS system.

Host error is displayed

The following error message appears during test connection:

[ ConnectorException ] [ Error details ] Host is null or incorrectly formed. }

Resolution: On the Connection Settings page, ensure that the provided Base URL is correct.

Update account error

The following error message appears during provisioning:

[ ConnectorException ] \n [ Error details ] Error while performing operation : Update Account Error code : 500 {\"schemas\":[\"urn:ietf:params:scim:api:messages:2.0:Error\"],\"detail\":\"Failed to update entity.\",\"status\":500}} (requestId: 385578afc7c644a0a31a360c1f0ed636)“]

Resolution: Ensure that the entered Username and Employee ID (Person External ID) of a user is same.

Create operation fails with 405 method not allowed error

The following error message appears during create operation:

[ ConnectorException ]
[ Error details ] [ InvalidRequestException ]
[ Possible suggestions ] err_scim_msg_405
[ Error details ] Error while performing operation : Create Account Error code : 405 Method Not Allowed

Resolution: The SAP IBP managed system appears to have a character length limitation for certain attributes, such as FUNCTION and DEPARTMENT. To resolve this issue, ensure that the values for the FUNCTION and DEPARTMENT attributes have a character length of less than 40.

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