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Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

Warning while Performing Provisioning Operations

Record 1:warning:The Display Name specified is already in use by another person in your company. Please specify a different value.

Resolution: Ensure the user's Display Name is unique. If it isn't unique you must update it from the Fieldglass managed system.

Error - Text 'Date' could not be parsed: Invalid value for MonthOfYear (valid values 1 - 12): 13s

This error typically occurs when the date format is incorrect.

Resolution: Ensure that the User Preferences date format is set to MM/DD/YYYY. To update the date format, follow these steps:

  1. Log in to the Fieldglass system using Configuration Manager credentials.
  2. Click on the User icon, then select My Preferences.
  3. Click Edit, and update the Date Format to MM/DD/YYYY.
  4. Save the changes.

Worker Status Attribute is not fetched during aggregation

By default, the SAP Fieldglass connector does not fetch the Worker Status attribute during aggregation for Workers.

Resolution: To fetch the Worker Status attribute, update the source.xml configuration file as follows:

  1. Add the following mapping under jsonPathMappingForReports:

    <entry key="Worker Status">
    <value>
        <Map>
            <entry key="userReportAttrName"/>
            <entry key="workerReportAttrName" value="Worker Status"/>
        </Map>
    </value>
</entry>

  2. Add the Worker Status attribute to the schema section:

    <AttributeDefinition name="Worker Status" type="string">
    <Description>Whether record is Closed or Open</Description>
</AttributeDefinition>

After making these updates to source.xml, re-execute the aggregation to fetch the Worker Status attribute for Worker records.

During the Create operation, validation for the userName attribute may fail when the SAP Fieldglass Feature (FF) is active and SSO is enabled in SAP Fieldglass.

This occurs because SAP Fieldglass automatically appends the Company ID to the userName, causing it to differ from the value requested in the provisioning plan. As a result, the connector-level validation fails.

Note

When the connector-level validation is bypassed, the platform-level validation ensures that the create operation executes correctly without any adverse impact on connector functionality.

Resolution: To bypass the connector-level validation in such cases, perform the following steps:

  1. Go to the application's debug page.

  2. Add the following attribute:

    <entry key="skipCreateAccountROValidation" value="true"/>

  3. Save the configuration and retry the create operation.

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