Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to Managing Additional Settings.

400 error during provisioning

The following error message appears during provisioning:

sailpoint.connector.ConnectorException: Exception occurred during provisioning on SAP IAG: Exception occurred during provisioning from SAP IAG - Message Code: 400 Message: Something went wrong during operation.

Resolution: Ensure to verify the request priority and reason code with the configured source.

Incorrect FirstName or LastName

Resolution: Ensure the selected user has mandatory details (such as FirstName and LastName) similar to the managed system.

Incorrect manager passed

The following error message appears during provisioning:

sailpoint.connector.ConnectorException: Exception occurred during provisioning onSAP IAG: Exception occurred during provisioning from SAP IAG - Message Code: 400 Message: Manager passed is incorrect. Request cannot be created for request reasonCustomRequestReason

Resolution: Perform provisioning operation again.

SailPoint request status is showing as Failed even if a few of the entitlements have been successfully provisioned by IAG

Resolution: This is expected SailPoint platform behavior. The message captures the details of successful as well as failed entitlement that are part of the provisioning request.

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