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Give your users a seamless employee experience with SailPoint apps on ServiceNow, when your de-facto application for requesting and approving requests is ServiceNow.

The SailPoint apps on ServiceNow provide an easy-to-implement, out-of-the-box Identity and Access Management interface with ServiceNow.

The SailPoint apps are published in the ServiceNow store and provide multiple integration options, based on your business case.

• Identity Governance Connector

  Sync user data between SailPoint and ServiceNow with Identity Security Cloud.

  • Users with a Virtual Appliance can select the Integrating SailPoint with ServiceNow Identity Governance Connector guide for detailed information.

  • Users without a Virtual Appliance (also referred as a SaaS connector) can select the Integrating SailPoint with the Identity Governance SaaS Connector for ServiceNow guide for detailed information.

• Service Desk

  Raise ServiceNow requests for disconnected applications from Identity Security Cloud. Requests can be configured according to your organization's policies and to the features available in ServiceNow.

  • Select the Integrating SailPoint with ServiceNow Service Desk guide for detailed information.

• Service Catalog

  Users can raise requests from ServiceNow, and approvers can approve requests within ServiceNow. Requests for access can be raised for requestable Roles, Access Profiles and Entitlements after Separation of Duties checks, and according to the approval process defined within ServiceNow. Provisioning is initiated in Identity Security Cloud, and the status is updated against the request once completed.

  • Select the Integrating Identity Security Cloud with the ServiceNow Service Catalog Application guide for detailed information.

Process Diagram for Catalog App