Integrating SailPoint with ServiceNow Service Desk

Revised Date: 01 October 2024

Note
This is an integration and requires additional licensing or subscriptions to utilize it. For more information, contact your customer success manager.

ServiceNow is a software platform that supports IT service management and automates common business processes for requesting and fulfilling service requests across a business enterprise.

This guide helps you configure the ServiceNow Service Desk Integration Module (SDIM). It converts Identity Security Cloud provisioning actions into tickets (Service Requests or Incidents) in the ServiceNow managed system.

Currently, the ServiceNow Service Desk Integration supports only the Service Request and Incident ticket types.

Note
You must have an active Identity Security Cloud ServiceNow Service Desk license to use this integration. Contact your Customer Success Manager for more information.

Note
To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Feedback is provided as an informational resource only and does not form part of SailPoint's official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.


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Integrating SailPoint with ServiceNow Service Desk

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