Integrating SailPoint with ServiceNow Service Desk

Revised Date: 09 May 2024

Note
This is an integration and requires additional licensing or subscriptions to utilize it.

ServiceNow is a software platform that supports IT service management and automates common business processes for requesting and fulfilling service requests across a business enterprise.

This guide helps you configure IdentityNow's ServiceNow Service Desk Integration Module (SDIM). It converts IdentityNow provisioning actions into tickets (Service Requests or Incidents) in the ServiceNow managed system.

Currently, the ServiceNow Service Desk Integration supports only the Service Request and Incident ticket types.

Note
You must have an active IdentityNow ServiceNow Service Desk license to use this integration. Contact your Customer Success Manager for more information.

Note
To view the latest features, enhancements, or fixes, refer to the SaaS Release Notes page.