Integrating Identity Security Cloud with the ServiceNow Service Catalog Application

Revised Date: 31 May 2024

This is an integration and requires additional licensing or subscriptions to utilize it. For more information, contact your customer success manager.

The ServiceNow Portal Integration for Identity Security Cloud enables you to easily add and remove access from ServiceNow accounts. The account information available in ServiceNow is correlated to an identity in Identity Security Cloud. You can view the roles and access profiles associated with the identity and use them to manage access.

The ServiceNow Service Portal Integration for Identity Security Cloud and IdentityIQ are separate ServiceNow apps available in the ServiceNow store. For more information about requesting SailPoint apps from the ServiceNow Store, refer to Requesting SailPoint App from the ServiceNow Store.

To view the latest features, enhancements, or fixes, refer to the SaaS Release Notes page.

Integrating with the ServiceNow Portal is different than using the SailPoint for Service Desk integration that converts Identity Security Cloud provisioning activity into tickets in ServiceNow, and requires an Identity Security Cloud ServiceNow ServiceDesk license.