Integrating Identity Security Cloud with ServiceNow Service Catalog

Revised Date: 13 May 2025

Note
This is an integration and requires additional licensing or subscriptions to utilize it. For more information, contact your customer success manager.

Note
Identity Security Cloud is SailPoint’s next-generation identity security solution. It encompasses and builds on features and functions from IdentityNow. The product documentation covers both Identity Security Cloud and IdentityNow features. You may see instances of IdentityNow in your UI or in the ServiceNow app store for some time.

The ServiceNow Portal Integration for Identity Security Cloud enables you to easily add and remove access from ServiceNow accounts. The account information available in ServiceNow is correlated to an identity in Identity Security Cloud. You can view the roles and access profiles associated with the identity and use them to manage access.

The ServiceNow Service Portal Integration for Identity Security Cloud and IdentityIQ are separate ServiceNow apps available in the ServiceNow store. For more information about requesting SailPoint apps from the ServiceNow Store, refer to How To Experience SailPoint Apps.

Note
To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Note
Integrating with the ServiceNow Portal is different than using the SailPoint for Service Desk integration that converts Identity Security Cloud provisioning activity into tickets in ServiceNow, and requires an Identity Security Cloud ServiceNow ServiceDesk license.