Integrating IdentityNow with the ServiceNow Service Catalog Application

Revised Date: 22 March 2024

The ServiceNow Portal Integration for IdentityNow enables you to easily add and remove access from ServiceNow accounts. The account information available in ServiceNow is correlated to an identity in IdentityNow. You can view the roles and access profiles associated with the identity and use them to manage access.

The ServiceNow Service Portal Integration for IdentityNow and IdentityIQ are separate ServiceNow apps available in the ServiceNow store. For more information about requesting SailPoint apps from the ServiceNow Store, refer to Requesting SailPoint App from the ServiceNow Store.

Note
To view the latest features, enhancements, or fixes, refer to the SaaS Release Notes page.

Note
Integrating with the ServiceNow Portal is different than using the SailPoint for Service Desk integration that converts IdentityNow provisioning activity into tickets in ServiceNow, and requires an IdentityNow ServiceNow ServiceDesk license.