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Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to Managing Additional Settings.

Create or Update Account Operation Fails with an Error Message

The operation fails with the following error message:

[ InvalidRequestException ] [ Possible suggestions ] Please check if provided payload has valid attributes [ Error details ] Error while performing operation : Create Account Error code : 400 { "Errors" : [ { "description" : "Invalid, syntactically incorrect or unparseable input provided: department", "code" : "400", "uri" : "urn:oracle:apps:scim:errors:1.0:input:invalid" } ] }

Resolution: Ensure that the provided payload has valid attributes. Use the supported attributes for create and update operations.

Create or Update Operation Fails with an Error Message When Passing the personNumber in the Provisioning Plan

The operation fails with the following error message when the PersonNumber being passed in the provisioning plan has multiple work relationships.

Applying List binding LOV_PersonNumber with given set of values leads to multiple matching rows for a row of type:UserAccount, key oracle.jbo.Key[ 300000020907599 null null null

Resolution: Add the following attribute using REST API - Update Source (Partial) and then try creating a user with the personNumber.

Key = provisionPersonId Value = true

provisionPersonId is a boolean attribute.

Note

Ensure that you pass the valid personNumber in the provisioning plan. It should not be the existing assigned personNumber that is assigned to other accounts.

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