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Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to Managing Additional Settings.

Test Connection Errors

The following error displays during a Test Connection operation:

{"detail":"IP address 103.93.47.143 is not allowed to access this resource.","error":403,"errorCode":"IP_ADDRESS_NOT_ON_WHITELIST","parameters":["103.93.47.143"],"reason":"Forbidden"}

Resolution - Ensure that all Prerequisites are met.

The following error displays during a Test Connection operation: 

{"reason": , "Unauthorized" "error": 401, "detail": }"You are not authorized for this resource.

Resolution - Ensure that the service account has the required permissions.

Entitlement Error

The following error displays during an Add Entitlement operation:

{"detail": "Duplicate database roles specified for user user2: atlasAdmin.", "error": 400, "errorCode": "DUPLICATE_DATABASE_ROLES", "parameters": ["user2", "atlasAdmin"], "reason": "Bad Request"}

Resolution - This is because a duplicate role is assigned to a database user. Ensure that different roles are assigned to database users.

Aggregation/Provisioning Error

The following error displays during an Aggregation or Provisioning operation:

Invalid project name specified or service account does not have sufficient privileges on the project name specified

Resolution - Ensure that Project Name is correct, or service account has sufficient privileges.

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