Skip to content

Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to Managing Additional Settings.

During Aggregation OneDrive Is Logging Error Messages in the Log File for OneDrive Sites

Error messages are being displayed in the log from OneDrive (for example, https://<tenant-name>-my.sharepoint.com) sites.

Resolution: Add the siteCollectionFilter attribute using the REST API with the following value to exclude all OneDrive and personal sites: contentclass:STS_Site Path:https://<site_name>.sharepoint.com/*

For example:

contentclass:STS_Site Path:https://sailpointdev.sharepoint.com/*

The default value for the attribute is contentclass:STS_site.

Note

For more information on SailPoint's REST APIs, refer to Best Practices: REST API Authentication and REST API - Update Source (Partial) in the SailPoint Developer Community.

Account or Group Aggregation Fails With an Error for Some of Your Sites

Account or Group aggregation fails for some of your sites, with the following error:

processReadRequest : Attempted to perform an unauthorized operation

Resolution: Add the siteCollectionFilter attribute using the REST API with the following value, which uses a wild card entry when fetching sites: contentclass:STS_Site Path:https://<site_name>.sharepoint.com/*

This only fetches sites mentioned in the filter and will not fetch any contentstorage/personal/other sites that are having permission issues.

Note

This will only work if other sites are fetched properly and the aggregation failure is caused by a subsection of the sites.

  • The following example payload will fetch all the sites that start with QA and are under domain/folder sites:

    [ { "op": "add", "path": "/connectorAttributes/siteCollectionFilter", "value": "contentclass:STS_Site Path:https://sailpoint.sharepoint.com/sites/QA*" } ]

  • The following example payload will fetch all sites under the domain/folder sites:

    [ { "op": "add", "path": "/connectorAttributes/siteCollectionFilter", "value": "contentclass:STS_Site Path:https://sailpoint.sharepoint.com/sites/*" } ]

Documentation Feedback

Feedback is provided as an informational resource only and does not form part of SailPoint’s official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.