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Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

Issue: After performing an entitlement aggregation or full aggregation the Dynamics 365 CRM source is not able to link groups for the user. If a single account aggregation (getObject) is performed for the same user, then it brings the entitlements.

Resolution: Change the page size from 500 (default) to 1 and retry an entitlement aggregation or full aggregation.

The Dynamics 365 CRM Source Did Not Pull All Entitlements After Aggregation

Issue: After performing an entitlement aggregation or full aggregation the Dynamics 365 CRM source is not able to pull entitlements for the user. If a single account aggregation (getObject) is performed for the same user, then it brings the entitlements.

Resolution: Change the page size from 500 (default) to 100 and retry an entitlement aggregation or full aggregation.

Failing Test Connection / Account Aggregation

Test connections and account aggregation processes fail with the following error message:

[ TimeoutException ] [ Possible suggestions ] Tune the parameter <sshTimeOut>. [ Error details ] Timeout occurred while reading command response.

Note

Add a portion of the error message to your retryableErrors list, as shown in the following examples.

Resolution: Update the following attributes in the source and retry the operation:

[
    {
        "op": "add",
        "path": "/connectorAttributes/maxRetryCount",
        "value": 5
    },
    {
        "op": "add",
        "path": "/connectorAttributes/retryWaitTime",
        "value": 60000
    },
    {
        "op": "add",
        "path": "/connectorAttributes/retryableErrors",
        "value": [
            "Service Unavailable",
            "ConnectorError",
            "RuntimeException",
            "Timeout occurred"
        ]
    }
]

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