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Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

Error Occurs When Attempting to Assign SUPER Permission to a User

Issue: Error occurs when attempting to assign SUPER permission to a user.

Resolution: To resolve this issue, complete the following steps:

  1. Configure and assign the D365 AUTOMATION user permission.
  2. Note that the D365 SECURITY permission is not required, as it has been removed by Dynamics 365 Business Central.
  3. Assigning the SUPER permission set is not mandatory.

Test Connection / Account Aggregation Fails with an Error Message

Issue: The parameters for Failing Test Connection and Account Aggregation, including Page Size, Max Retry Count, and Retry Wait Time, support only integer values.

Resolution: Update below attributes in the source and retry the use case.

[
    {
        "op": "add",
        "path": "/connectorAttributes/maxRetryCount",
        "value": 5
    },
    {
        "op": "add",
        "path": "/connectorAttributes/retryWaitTime",
        "value": 60000
    },
    {
        "op": "add",
        "path": "/connectorAttributes/retryableErrors",
        "value": [
            "Service Unavailable",
            "ConnectorError",
            "RuntimeException"
        ]
    }
]

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