Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to Managing Additional Settings.

Known Issues

These are known issues and will be fixed in an upcoming CyberArk Release

CyberArk Groups API for User association doesn't work properly when Org is assigned to Groups.
CyberArk Groups API for User association doesn't work when Groups are hierarchical (Parent-Child) relationship.

Direct Permissions not visible after Entitlement Aggregation

Direct permissions are not aggregated and do not appear in the Permissions tab of entitlements after entitlement aggregation.

Resolution: To resolve this, the customer needs to run an unoptimized entitlement aggregation. For example:

curl --location 'https://tenantname.api.cloud.sailpoint.com/beta/sources/source_id/load-entitlements?disableOptimization=true' \ --header 'Authorization: Bearer <Token>' \ --header 'Content-Type: application/x-www-form-urlencoded' \ --data-urlencode 'disableOptimization=true'

Note

If the issue persists, set useGroupAggregationWithoutFilter to true in source.xml and run an unoptimized entitlement aggregation.

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