Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

During development, when building a custom connector for the first time, SailPoint recommends that you create a development VA to use for debugging. The logging information that flows to /home/sailpoint/log/ccg.log should only be that of your connector. While debugging, follow the instructions to enable debugging on VAs. SailPoint recommends that you put log.debug(...) statements in your connector so that these are visible whenever debugging is enabled on the VAs.

Post-development, the custom connectors can be deployed as normal using normal VAs for the particular tenants.

Documentation Feedback

Feedback is provided as an informational resource only and does not form part of SailPoint’s official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.