Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to Managing Additional Settings.

Workspace key not visible after moving to Multi-Workspace

Issue: Workspace keys are not visible after you move from a single-workspace setup to multi-workspace support. Workspace keys from the single-workspace setup are not migrated automatically.

Resolution: Re-add all required workspace key(s) in the Multi-Workspace table on Machine Identity Governance Settings. Agent aggregation runs only for the workspace key(s) listed in the Multi-Workspace table.

Documentation Feedback

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