Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to Managing Additional Settings.

Aggregation of a single account fails

Unable to get account <account ID> on source CallRail [source]. Possibly it has been deleted.

This error displays if the user is in a disabled state because they did not accept their invitation from CallRail after account creation. Aggregations performed on disabled users cause aggregation to fail.

Resolution: Ensure the user accepts the CallRail invitation for activation.

Account update fails with 404 Not Found

[ConnectorError] 404 ERR_BAD_REQUEST, Request failed with status code 404, Not Found, {"error":"not found"}

This error displays if the user is in a disabled state because they did not accept their invitation from CallRail after account creation. Account updates performed on disabled users cause updates to fail.

Resolution: Ensure the user accepts the CallRail invitation for activation.

Documentation Feedback

Feedback is provided as an informational resource only and does not form part of SailPoint’s official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.