Prerequisites

Important
For Service Desk Integration Module to function properly, ensure that the feature flag GOV_DISABLE_PLAN_INITIALIZER is set to true on your Identity Security Cloud (ISC) org. For more information, reach out to Professional Services/Expert Services.

Configure at least one virtual appliance cluster and successfully test the connection. For instructions, refer to the Virtual Appliance Reference Guide.
Network requirements – The virtual appliance(VA) needs to be able to connect to the ITSM system, typically using outbound access for port 443 (HTTPS).
Configure at least one source to generate manual tasks for Provisioning. For more information, refer to Configuring Source Account Provisioning.
Be familiar with Apache Velocity scripting. For more information, refer to Apache Velocity Engine - Getting Started.

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Prerequisites

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