Enabling Microsoft Teams Notifications Within IdentityIQ

You must globally enable Microsoft Teams within IdentityIQ, to allow IdentityIQ to send notifications to Microsoft Teams users.

  1. Click on the gear icon and navigate to Global Settings > IdentityIQ Configuration > Notifications Settings.

  2. Select Enable Microsoft Teams Notifications. This turns on notifications and enables your Microsoft Teams users to receive them.

  3. Notification Templates determine the contents of the notifications that are sent in Microsoft Teams. You can choose only one notification template for each type of notification (for example, For reminder notices, For escalation notices, etc.).

Important: IdentityIQ uses a single notification template for each type of notification; in other words, for a specific type of notification, you cannot specify one template for email notifications and a different template for Microsoft Teams notifications.

For information on how to edit Notification Templates, see Notification Settings.

Formatting Options for Microsoft Teams Notifications

There is a property in the .env file that identifies the format of notification messages: NOTIFICATION_TEXT_FORMAT. The valid values are xml, markdown, and plain.

If the property has not been set in the .env file, or is not a valid value, it will default to markdown. For more details on how the text format is used by Teams, refer to Microsoft's documentation on formatting bot messages.

For more information on editing .env properties, see Installing and Configuring the IdentityIQ Service Code