Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

Test Connection Fails with Expired Access Token

The test connection fails and displays the following error:

[InvalidConfigurationException][Possible suggestions] Verify the access token expiry. [Error details] Expired access token.

This error occurs when you try to make a test connection for the second time with the managed system.

Resolution: It is advised not to run the test connection if the source is healthy. Instead try to run the Account/Entitlement aggregation manually. For more information, refer to Connection Settings to update the token for the chosen grant type authentication.

Test Connection Fails with Connection Reset

The test connection fails with java.net.SocketException: Connection reset.

This error occurs when the connector faces network issue while connecting to the managed system.

Resolution: Ensure the URL used is https://api.zoom.us/v2/ during Connection Settings and there are no restrictions for the endpoint.

Activity Insights Do Not Match Zoom Activity

Issue: Activity Insights for the Zoom source do not match a user's Zoom activity.

Resolution: The Zoom connector collects the following events:

Meeting hosted
Last login

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