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Uninstall Update-Set

The sys_id of the update-set based application and store-based application is the same. You need to completely remove the update-set based application before installing the store-based application.

Note

If you encounter any issues contact ServiceNow support. All other customizations should be completely removed.

To uninstall an update-set based instance of the SailPoint ServiceNow Connector application complete the following:

  1. In your ServiceNow instance, go to System Applications > My Company Applications > Application Manager > In Development, and then select the SailPoint ServiceNow Connector tile.

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  2. Select Delete.

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  3. When prompted for confirmation, select Delete.

  4. Go to System Update Sets > Local Update Sets and confirm that the SailPoint ServiceNow Connector application was deleted. If it wasn't, select the application entry and then select Delete.

  5. Go to System Update Sets > Retrieved Update Sets and confirm that the SailPoint ServiceNow Connector application was deleted. If it wasn't, select the application entry and then select Delete.

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  6. Sign out and then sign in to your ServiceNow instance. Confirm that the SailPoint ServiceNow Connector is no longer present on this instance.

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