Integrating SailPoint with xMatters
xMatters is a cloud-based incident management and communication platform designed to streamline alerting, collaboration, and resolution across IT and DevOps teams. It allows organizations to automate incident notifications and coordinate responses across various roles and teams.
This document provides instructions to configure a new direct connection between SailPoint and xMatters. For a reference to the terminology specific to SailPoint products, refer to Source and Connector Definitions.
Note
To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.
Supported Features
The xMatters connector supports the following:
Account Management
- Aggregate Accounts
Entitlement Management
- Aggregate Entitlements
Important
Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:
- Organization Admins: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
- Regular Users: Limited to 1 manual account or entitlement aggregation per day per source.
These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.
Prerequisites
Ensure the following prerequisites are met before proceeding with the configuration:
- You have an active admin account in xMatters with permission to access API resources.
- You have the Base URL of your xMatters tenant (for example,
https://<your-company>.xmatters.com/api/xm/1) -
You have a valid username and password for API authentication.
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