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Integrating SailPoint with UserVoice

UserVoice is product-feedback software. It manages users (admins/contributors) and teams that group those users. This document covers how to configure a new direct connection between SailPoint and UserVoice for Quick Compliance. For a reference to the terminology specific to SailPoint products, refer to Source and Connector Definitions.

Note

To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Supported Features

The UserVoice connector supports the following:

Account Management

  • Aggregate Users

Entitlement Management

  • Aggregate Teams

Note

This connector is read-only. It supports test connection, account aggregation, and entitlement aggregation for Quick Compliance. Provisioning, de-provisioning, and write operations are not supported. License names come from the user permissions.license_type field. There is no separate licenses-list endpoint. Team membership on each account is mapped through the multi-valued team_id entitlement attribute.

Important

Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:

  • Organization Admins: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
  • Regular Users: Limited to 1 manual account or entitlement aggregation per day per source.

These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.

Prerequisites

Before you configure the UserVoice connector, ensure the following requirements are met:

  1. Sign in to UserVoice Admin. The tenant URL uses a specific pattern. For example, https://<subdomain>.uservoice.com.
  2. Create a trusted API client (Admin > Settings > Integrations / API). Copy the Client ID and Client Secret.
  3. Note the Base URL. It is the tenant origin with no trailing slash and without /api/v2.

  4. Record the following values for connector configuration:

    • Base URL
    • Token URL
    • Client ID
    • Client Secret

Note

  • Authentication type is OAuth 2.0 with Grant Type Client Credentials.
  • Token URL uses a specific pattern. For example, https://<subdomain>.uservoice.com/api/v2/oauth/token.
  • HTTP operations use Authorization: Bearer with the access token.

Required Permissions

Aggregation is read-only. The OAuth client must be able to list admin users and teams. For more information about UserVoice, refer to the following:

Note

The linked document is not maintained by SailPoint and is subject to change without notice.