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Integrating SailPoint with Userback

Userback is a comprehensive visual feedback and bug reporting platform designed for software teams and web developers. it streamlines the feedback loop by allowing users and internal teams to capture screenshots, video recordings, and technical metadata directly from websites or applications. This document provides instructions to configure a new direct connection to a Userback source. For a reference to the terminology specific to SailPoint products, refer to Source and Connector Definitions.

Note

To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Supported Features

The Userback connector supports the following:

Account Management

  • Aggregate Active Users

Important

Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:

  • Organization Admins: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
  • Regular Users: Limited to 1 manual account or entitlement aggregation per day per source.

These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.

Prerequisites

Ensure the following prerequisites are met before proceeding with the configuration:

  • You have Admin-level permissions within your Userback workspace to access security settings and generate authentication credentials.
  • You have generated a valid API Access Token from the Userback Workspace settings. This token is required to authenticate requests.

Note

Userback uses API Access Tokens for secure communication. For more information, refer Userback API Documentation.

Required Permissions

To successfully integrate with Userback, the API token must be generated by a user with the appropriate permissions.

  • To fetch a comprehensive list of users across the entire workspace, the API token must be generated by a user with Admin or Owner privileges. Only users with the Workspace Owner or Admin role can generate and manage Access Tokens within the Workspace settings.

    Note

    Tokens generated by users with the Member role may be restricted to data within specific projects they are assigned to and may lack the permissions necessary to fetch the full directory of workspace users or global roles.

  • For more information about generating credentials and understanding Userback’s access model, refer the following resources:

Note

The linked document is not maintained by SailPoint and is subject to change without notice.