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Integrating SailPoint with Synchroteam

This document provides instructions to configure a new direct connection to a Synchroteam source. Synchroteam is a cloud-based Field Service Management (FSM) platform designed to help organizations manage and optimize their mobile workforce operations. It enables businesses to schedule and dispatch jobs, track field workers in real time, manage parts and inventory, and monitor service performance through reporting and analytics. Synchroteam supports both web and mobile applications, allowing technicians, managers, and administrators to access and update service information from anywhere. For a reference to the terminology specific to SailPoint products, refer to Source and Connector Definitions.

Note

To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Supported Features

The Synchroteam connector supports the following:

Account Management

  • Aggregate Accounts

Entitlement Management

  • Aggregate Group (Team)

Important

Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:

  • Organization Admins: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
  • Regular Users: Limited to 1 manual account or entitlement aggregation per day per source.

These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.

Prerequisites

Before setting up the Synchroteam connector, ensure the following:

  • You have a Synchroteam administrator account, as API access is restricted to administrators.

  • To obtain the API Key, log in to the Synchroteam web application and go to Settings> Options > API Authentication.

  • Generate a new API key if required or copy the default API key. Securely store the API key, as it will be required when configuring the connection settings.

  • Obtain the domain name for your Synchroteam instance. While creating admin account you are asked to enter domain name for Synchroteam you can note that or The domain can be identified from the Synchroteam application URL used to access the web interface. For example, in https://democompany.synchroteam.com, democompany is the domain value that must be provided during connector configuration.

Required Permissions

Please ensure you have a Synchroteam administrator account, as API access is restricted to administrators. For more information please check Synchroteam API Reference (v3) Synchroteam’s public docs don’t break permissions down that granularly in the API reference so Admin / Configuration-level required to generate API key.