Integrating SailPoint with SuperOps
SuperOps is an AI-powered PSA and RMM platform designed for Managed Service Providers (MSPs). It provides technician management, customer records, team structure, and access control features. SuperOps exposes a REST API that supports secure retrieval of technicians (users), customers, and teams, enabling SailPoint to perform identity governance, access review, and certification.
This document provides instructions to configure a new direct connection to the SuperOps source.
For a reference to the terminology specific to SailPoint products, refer to Source and Connector Definitions.
Note
To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.
Supported Features
The SuperOps connector supports the following:
Account Management
- Aggregates Technicians as Accounts
Important
Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:
- Organization Admins: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
- Regular Users: Limited to 1 manual account or entitlement aggregation per day per source.
These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.
Entitlement Management
- Aggregates Groups, Roles, Teams
Prerequisites
- A valid SuperOps API Key
- Access to SuperOps Admin Portal
- API Access must be enabled
- The API key must belong to an Admin-level user to ensure access to technician and team endpoints
Required Permissions
- The SuperOps API Key must have admin-level access with permission to read