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Integrating SailPoint with SolarWinds Service Desk

SolarWinds Service Desk (formerly known as Samanage) is a cloud-based IT service management (ITSM) platform that helps organizations streamline their IT operations, asset management, service request handling, and incident response processes. Designed to support ITIL best practices, it offers tools for managing service requests, workflows, roles, and assets in a centralized system. This document provides instructions to configure a new direct connection to a SolarWinds source. For a reference to the terminology specific to SailPoint products, refer to Source and Connector Definitions.

Note

To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Supported Features

The SolarWinds connector supports the following:

Account Management

  • Aggregate Users

Entitlement Management

  • Aggregate Groups, Roles, and Departments

Important

Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:

  • Organization Admins: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
  • Regular Users: Limited to 1 manual account or entitlement aggregation per day per source.

These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.

Prerequisites

Ensure the following prerequisites are met before proceeding with the configuration:

  • You must have an active Admin account in SolarWinds Service Desk with permission to access the API.
  • Generate a valid API Access token from your SolarWinds Service Desk account. This token will be used to authenticate requests from SailPoint.

Required Permissions

  • To integrate SailPoint with SolarWinds Service Desk, you must have an administrator license. API token generation is restricted to Administrator accounts.

  • For more information about token authentication and administrative requirements, see Token authentication for API integration.

    Note

    The linked document is not maintained by SailPoint and is subject to change without notice.