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Integrating SailPoint with ServiceM8

ServiceM8 is a cloud-based job management software designed specifically for trade contractors and field service businesses, such as plumbers, electricians, and cleaners, to manage their daily operations. Operating via an online dashboard and mobile app, the platform allows small business owners and field technicians to handle job scheduling, live staff tracking, professional quoting, and on-site invoicing from a single interface. This document provides instructions to configure a new direct connection to a ServiceM8 source.

Note

To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Supported Features

The ServiceM8 connector supports the following:

Account Management

  • Aggregate Staff Members

Entitlement Management

  • Aggregate Security Roles

Important

Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:

  • Organization Admins: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
  • Regular Users: Limited to 1 manual account or entitlement aggregation per day per source.

These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.

Prerequisites

Ensure the following prerequisites are met before proceeding with the configuration:

  1. Sign in to ServiceM8 with an account owner or administrator account.
  2. Go to Settings > Settings > API Keys > Add API Key.
  3. Copy and securely store the generated API key.

Note

After you generate your API key, you must include it in all API requests by setting it in the X-API-Key header. For example: curl -X GET "https://api.servicem8.com/api_1.0/company" \ -H "X-API-Key: your_api_key_here" -H "Content-Type: application/json"