Integrating SailPoint with Richpanel
Richpanel is a specialized e-commerce helpdesk that unifies all customer support channels into one dashboard. It uses deep integrations with platforms like Shopify to show full order histories alongside every conversation. This document provides instructions to configure a new direct connection to a Richpanel source. For a reference to the terminology specific to SailPoint products, refer to Source and Connector Definitions.
Note
To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.
Supported Features
The Richpanel connector supports the following:
Account Management
- Aggregate Users
Important
Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:
- Organization Admins: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
- Regular Users: Limited to 1 manual account or entitlement aggregation per day per source.
These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.
Prerequisites
Ensure the following prerequisites are met before proceeding with the configuration:
- Before configuring the Richpanel connector, ensure you have a Richpanel API key.
- To generate an API key in Richpanel:
- Sign in to your Richpanel account.
- Go to Settings > Integrations > API Keys.
- Generate an API key.
Required Permissions
- The Richpanel API key has the required permissions to aggregate users by default.