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Integrating SailPoint with Respond.io

Respond.io is a business messaging platform designed to centralize customer communications from various messaging channels into a single, unified dashboard. It helps organizations manage team collaboration, automate chat workflows, and track customer interactions across platforms such as WhatsApp, Facebook Messenger, Telegram, and Line. This document provides instructions to configure a new direct connection to a Respond.io source. For a reference to the terminology specific to SailPoint products, refer to Source and Connector Definitions.

Note

To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Supported Features

The Respond.io connector supports the following:

Account Management

  • Aggregate Accounts

Entitlement Management

The Respond.io connector does not support separate entitlement aggregation. However, the connector retrieves two entitlements automatically as part of the account aggregation process:

  • Role: The user’s role in the system

  • Team: The team associated with the user

  • The connector supports three user roles:

    • owner
    • manager
    • agent

Important

Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:

  • Organization Admins: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
  • Regular Users: Limited to 1 manual account or entitlement aggregation per day per source.

These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.

Prerequisites

Ensure the following prerequisites are met before proceeding with the configuration:

  1. Sign in to Respond.io as a Workspace Owner or Admin.
  2. Go to Settings > Integrations > Developer API.
  3. Click Add Access Token.

Required Permissions

  • The Respond.io connector requires an API Access Token generated by an Owner. For more information about authentication, refer to the Respond.io API documentation.

    Note

    The linked document is not maintained by SailPoint and is subject to change without notice.