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Integrating SailPoint with Re:amaze

Re:amaze is a customer support and helpdesk platform that enables organizations to manage customer conversations across email, chat, social media, SMS, and voice. It provides tools for automation, reporting, and integrations with eCommerce platforms. This document provides instructions to configure a new direct connection to a Re:amaze source. For a reference to the terminology specific to SailPoint products, refer to Source and Connector Definitions.

Note

To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Supported Features

The Re:amaze connector supports the following:

Account Management

  • Aggregate Accounts

Important

Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:

  • Organization Admins: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
  • Regular Users: Limited to 1 manual account or entitlement aggregation per day per source.

These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.

Prerequisites

Ensure the following prerequisites are met before proceeding with the configuration:

  • You have Administrator access to a Re:amaze account.
  • You have access to the Re:amaze subdomain URL (for example, https://your-subdomain.reamaze.com).

Authentication requirements

Re:amaze API authentication uses Basic Authentication with the following credentials:

  • Username: The login email address of a staff user with Administrator privileges.
  • Password: The API token generated within the Re:amaze application.

Required Permissions

  • The API credentials used for the connector must belong to a user with Administrator privileges in Re:amaze. For more information, refer Re:amaze API Introduction.

    Note

    The linked document is not maintained by SailPoint and is subject to change without notice.