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Integrating SailPoint with Productboard

Productboard is a customer-centric product management platform that helps teams understand user needs, prioritize features, and align teams around roadmaps. It provides tools for managing product feedback, customer insights, feature prioritization, and release planning. This document provides instructions to configure a new direct connection to a Productboard source.

Note

To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Supported Features

The Productboard connector supports the following:

Account Management

  • Account Management

Entitlement Management

  • Entitlement Management (not available directly, managed through account aggregation)

Important

Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:

  • Organization Admins: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
  • Regular Users: Limited to 1 manual account or entitlement aggregation per day per source.

These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.

Prerequisites

Ensure the following prerequisites are met before proceeding with the configuration:

  • Ensure you have Admin permissions in your Productboard organization.
  • Generate and store the API Key using the Productboard API Key management process.

Create an API Key

  1. Go to Integrations in the Productboard sidebar after you sign in.
  2. Select Access Tokens from the navigation menu.
  3. Select Add token.
  4. Enter the Name of your token.
  5. Save the token shown after creation.

Required Permissions

  1. Productboard uses a centralized API base domain. Ensure connectivity to https://api.productboard.com.
  2. The API Key must have administrative privileges. By default, API keys inherit owner-level access to manage User Management - access to user details.
  3. Ensure the required header X-Version: 1 (or relevant version specified) is sent alongside authentication requests.

Note

If you use a token with read-only permissions, the connector reads data only. Write operations, such as provisioning, updates, or entitlement assignments, are not allowed.

For detailed information on API authentication, refer to the Productboard authentication documentation.

Note

The linked document is not maintained by SailPoint and is subject to change without notice.