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Integrating SailPoint with ProdPad

ProdPad is a cloud-based product management platform for teams that need to capture and organize product ideas, customer feedback, personas, roadmaps, and OKRs in one place. Its REST API provides programmatic access to those resources and is designed primarily to support the integration of ProdPad into other applications such as ticket systems, voice-of-customer applications, and CRM. This document provides instructions to configure a new direct connection to a ProdPad source. For a reference to the terminology specific to SailPoint products, refer to Source and Connector Definitions.

Note

To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Supported Features

The ProdPad connector supports the following:

Account Management

  • Aggregate Users

Entitlement Management

  • Aggregate Roles

Important

Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:

  • Organization Admins: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
  • Regular Users: Limited to 1 manual account or entitlement aggregation per day per source.

These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.

Prerequisites

Before you configure the ProdPad connector, ensure the following requirements are met:

  1. Sign in to ProdPad with an account that can view all users.
  2. Go to Settings > Profile Settings.
  3. Select the API key tab.
  4. Copy the API key shown there. If a new key is required, select regenerate key.
  5. Copy and securely store the following details, which are required during connector configuration:
    • API Token - the ProdPad API key, used for header-based authentication on all API calls
    • Base URL

Note

  • The ProdPad API key is generated from an individual user's Profile Settings, not from an account-wide settings page. There is no documented company-wide or shared token, so SailPoint recommends generating the key from a dedicated service account rather than a named individual whose deactivation would break aggregation.
  • Regenerating the API key immediately renders the previous key invalid. Any source still configured with the old key fails until it is updated.
  • ProdPad states that there is currently no rate limit on the API, but that it blocks the API key and, if necessary, the IP address if the API is abused.

Required Permissions

ProdPad has three user roles - admin, editor, and reviewer. The API key lives on each user's own profile, so generating a key is not gated behind a separate API permission.

  • Admin - Recommended. Managing users is an admin-only capability in ProdPad. The Account Settings > Users and Permissions tab, where roles are viewed and changed, is documented as admin only. Use an admin account so that the key can read the full user population.

For more detailed information on ProdPad API authentication and roles, refer to the official ProdPad documentation:

Note

The linked document is not maintained by SailPoint and is subject to change without notice.