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Integrating SailPoint with MSP360

MSP360 (MBS) is a centralized management console for backup and disaster recovery. This guide provides instructions to configure a direct connection using SailPoint’s Web Services connector to manage administrator accounts and licenses. This document provides instructions to configure a new direct connection to an MSP360 source. For a reference to the terminology specific to SailPoint products, refer to Source and Connector Definitions.

Note

To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Supported Features

The MSP360 connector supports the following:

Account Management

  • Aggregate Accounts

Entitlement Management

  • Aggregate Company

Important

Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:

  • Organization Admins: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
  • Regular Users: Limited to 1 manual account or entitlement aggregation per day per source.

These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.

Prerequisites

Ensure the following prerequisites are met before proceeding with the configuration:

  • You must have an active MSP360 Managed Backup account.
  • To generate API credentials, complete the following steps:
    1. Log in to your MSP360 MBS Console.
    2. Go to Settings > General.
    3. Go to the API Credentials section.
    4. Generate new API credentials and save them securely.

Required Permissions

  • There is currently no native way to generate an API key that is “Read-Only.” If an API key is active, it has the authority to perform any action the Provider can, including deleting backups or modifying settings. For more information about API credentials, refer to the MSP360 General Settings documentation.

Note

The linked document is not maintained by SailPoint and is subject to change without notice.