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Integrating SailPoint with Movidesk

Movidesk functions as an omnichannel customer service and help desk platform that consolidates ticket management, live chat, SLA tracking, knowledge base, and internal service operations into a single, unified support dashboard. This document provides the instructions required to configure a new direct connection between SailPoint and Movidesk. For a reference to the terminology specific to SailPoint products, refer to Source and Connector Definitions.

Note

To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Supported Features

The Movidesk connector supports the following:

Account Management

  • Aggregate Persons

Note

Teams, role, and access profile are captured as part of account aggregation (embedded within the person record via the teams, role, and accessProfile attributes), so a separate entitlement aggregation is not required.

Important

Quick Compliance connectors have the following manual aggregation limits within a 24-hour period:

  • Organization Admins: Limited to 3 manual account or entitlement aggregations per day per source. This limit is cumulative across all admins in the organization.
  • Regular Users: Limited to 1 manual account or entitlement aggregation per day per source.

These limits ensure that individual compliance statuses are kept up to date while maintaining continuous compliance monitoring. If you need to run additional aggregations beyond these limits, contact SailPoint Support.

Prerequisites

Before configuring the Movidesk connector, ensure the following requirements are met:

  1. Sign in to the Movidesk Portal.
  2. Go to Settings > Account > Parameters.
  3. Scroll to API Key.
  4. If the API key field is blank, select Generate New Key.
  5. Copy and securely store the API key.

Note

Include the API key in the token header on all API requests. For example: curl -X GET "https://{hostname}.movidesk.com/public/v1/persons" \ -H "token: your_api_key_here"